Privacy Policy of The Lumina Acting Academy

The Lumina Acting Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://www.luminaactingacademy.com (the "Site"), enroll in our courses, or interact with us in any way. We adhere to the principles of the General Data Protection Regulation (GDPR) and other relevant data protection laws in the United Kingdom.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Data: Information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and any other information you voluntarily provide.
  • Account Data: If you create an account with us, we collect your username, password, and any other information associated with your account.
  • Payment Data: If you make a purchase through our Site, we collect payment information, such as credit card details or other financial account information. This information is processed by our secure payment gateway providers and is not stored on our servers.
  • Usage Data: Information about your interactions with our Site, such as the pages you visit, the links you click, the time you spend on our Site, and other browsing behavior.
  • Device Data: Information about the device you use to access our Site, such as your IP address, browser type, operating system, and device identifiers.
  • Communication Data: Records of your communications with us, including emails, phone calls, and chat logs.
  • Marketing Data: Your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide you with the services you request, such as enrolling you in courses, processing payments, and managing your account.
  • Improving Our Site: To analyze how users interact with our Site and to identify areas for improvement.
  • Personalizing Your Experience: To personalize your experience on our Site, such as recommending courses or content that may be of interest to you.
  • Communicating with You: To communicate with you about our services, updates, and promotions, and to respond to your inquiries and requests.
  • Marketing: To send you marketing communications about our courses, events, and other offerings. You can opt-out of receiving marketing communications at any time.
  • Legal Compliance: To comply with applicable laws and regulations, such as GDPR.
  • Security: To protect the security and integrity of our Site and your information.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who help us operate our Site and provide our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties with your consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the operation of our Site and enable you to access certain features, such as logging into your account.
  • Performance Cookies: These cookies collect information about how you use our Site, such as the pages you visit and the links you click. We use this information to improve the performance of our Site.
  • Functionality Cookies: These cookies enable our Site to remember your preferences, such as your language settings and font size.
  • Targeting Cookies: These cookies are used to deliver personalized content and advertisements to you based on your browsing behavior.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our Site.

For more information, please review our Cookies Policy.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your information when it is transmitted over the internet.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Security Monitoring: We regularly monitor our systems for security vulnerabilities.
  • Physical Security: We maintain physical security measures to protect our servers and facilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK, if you believe that we have violated your data protection rights.

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our Site and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
The Lumina Acting Academy
221B Baker Street
London, NW1 6XE
UK
Email: [email protected]
Phone: +44 886 790 3643